Frequently Asked Questions

Excalibur units are sent from our Victorian warehouse in Melbourne, while parts and accessories are sent from our Queensland premises located in Toogoolawah.

Delivery times vary based on where you live. Here is a general guideline of delivery times.

– Metro areas average delivery time frame: 3 - 5 business days.
– Regional areas average delivery time frame: 5 - 7 business days.
– Remote locations average delivery time frame: 7 - 14 business days.

Standard shipping is free for all orders, excluding commercial dehydrators, some spare parts and orders being delivered to external territories. Take a look at our shipping policies for more info.

You can check the location of your order using the tracking details that were provided via email when the order was sent.

No, we only ship within Australia.

Items may occasionally be available for pre-ordering. Should a product be available for pre-order, the product will have a pre-order sticker, and will display a "Pre-Order" button, rather than the standard "Add to cart" button. A banner detailing when the product is expected to arrive will also be present on the product page.

The pre-order process remains the same as a standard order, however goods that are on pre-order won't be shipped until they come into stock. Customers who have pre-ordered an item will be notified via email as soon as the stock has arrived and is ready to ship.

We accept credit card, PayPal, EFT, and various Buy Now, Pay Later options.

You can see our full refund and return policy here.

Warranty on domestic units is 2 years on the motor, 1 year on parts. On commercial units it is 1 year on both the motor and parts. You can see our full warranty information here.

Once an order has been placed, you will receive an order confirmation email detailing your order. We will begin processing your order and getting it shipped out to you as per our shipping policies. Once an order has been shipped, you will receive tracking details so you can keep track of where your order is at.

The Excalibur is made in Sacremento, California in the USA.

Excalibur cases come in two types, plastic and stainless steel. The plastic models use a polycarbonate that is recognised as safe by the U.S. Food & Drug Administration, European Commission’s Scientific Committee on Food, United Kingdom Food Standards Agency, Japanese Ministry of Health, Labor and Welfare, and other regulatory agencies Worldwide.

Yes, Excalibur trays are dishwasher safe.

Yes, Excalibur uses polypropylene #5 for it's trays. It’s the safest plastic for food contact.

The Excalibur thermostat was never originally designed to hold an accurate air temperature. It was designed to control an accurate food temperature.

In general, food temperature is about 20 degrees cooler than air temperature. This is due to evaporation. As the moisture on the surface of the food evaporates, it cools the food. The temperature reading on the Excalibur dial refers to the food temperature. If you set the Excalibur at 40C, you are setting it to hold the food temperature at 40C, but the air temperature may get as high as 51C.

“Living foods” are healthy foods containing living enzymes. Excalibur’s Adjustable Thermostat lets you dry foods at temperatures low enough to keep enzymes viable in fruits and vegetables. The domestic units also let you set temperatures high enough to safely dry meat for jerky in household use, while the commercial units allow temperature settings that will safely dry meat for jerky in a commercial setting. The temperature on the Excalibur is the average temperature. The air will fluctuate above and below that.

Yes, the Excalibur has three separate circuits to protect them from electrical malfunctions. Just set it, and forget it. Excalibur uses a premium quality, motor driven timer. If the power should go off and on, the timer keeps track of the actual drying time.

With an Excalibur dehydrator you can control the time and temperature. Traditional canning methods subject foods to higher temperatures. When raw food is heated to an internal temperature of 120F or higher, much of the nutritional value is lost. In addition, canning leaches out water soluble vitamins and minerals, further depleting the nutrients found in raw food.

No problem. We have a product user manual download page just for this occurrence. You can find manuals in PDF format for each Excalibur dehydrator unit, plus any other products we sell here.If you have your heart set on replacing the physical copy of your manual, good news, we do sell them also.

This will depend entirely on your solar setup and will require some calculation. Take note of the wattage used and that the average minimum run time for dehydration is 12 hours.

Our office is located in south east Queensland, in the town of Toogoolawah, about an hour and a half out of Brisbane.

You can contact us via email, phone or our contact form, each of which can be found here.

Yes, Excalibur Dehydrators Australia® is an official distributor of Excalibur products within Australia.

Please be aware that some websites have been using the Excalibur Dehydrators Australia business name unofficially, misleading consumers into thinking they are us. If in doubt just look for the bilby in the website logo, check for our ABN (49 644 150 434) / ACN (644 150 434) information in the website footer, or feel free to give us a call on 1800 044 421.

No problem. Just click on the forgotten my password link on the customer login form and a password reset process will be emailed to the email address you entered. Alternatively you can contact our customer support team and they will be able to initiate the password reset process for you.

You can view and update your account details by logging into your customer account and navigating to the "My Account" section by clicking on the account icon in the site's header. From here you can add or view/update any addresses you have on file, as well as access your past order history.